FAQ: Strategic Direction in AU/NZ

  1. Q: What is the reason behind Minenssey suspending sales in Australia and New Zealand?
    A: Minenssey official has temporarily suspended sales of our products in Australia and New Zealand due to persistent difficulties within our supply chain. As a brand, we are firmly committed to delivering exceptional products and being a dependable choice for our customers. While we don't have a specific timeline in place, we aspire to work through these challenges before resuming our presence in the market. Your understanding and support during this time are greatly appreciated.

  2. Q: How long will the suspension of sales in AU/NZ last?
    A: The final order date is 31 August 2023. While we're actively resolving supply chain challenges, we're unable to provide a definite timeline for the suspension's duration.

  3. Q: Can I still place orders on the Minenssey website for delivery to Australia and New Zealand after the last order date?
    A: You may continue placing orders until 31 August 2023. However, it's important to note that after this date, you will not be able to initiate new orders through the Minenssey website. We understand that this situation might be disappointing, and we sincerely apologize for any inconvenience it may bring.

  4. Q: Will my previous orders be affected by this change?
    A: No, your prior orders that have been placed and paid for are generally not expected to be impacted by this change. We are fully dedicated to fulfilling all these orders as originally scheduled to the best of our capabilities. However, given the ongoing challenges in our supply chain, there is a possibility of occasional cancellations and refunds due to potential difficulties in obtaining adequate stocks. If such adjustments are needed, our team will promptly notify you. Your understanding and patience during this situation are greatly appreciated.

  5. Q: How will I be notified when Minenssey products are available again in Australia and New Zealand?
    A: Once we are ready to resume sales in Australia and New Zealand, we will send out notifications via email to keep you informed. Additionally, you can stay updated by visiting our website and following our social media channels.

  6. Q: How can I purchase from other regions?
    A: During the temporary suspension of sales in Australia and New Zealand, please note that you will not be able to place orders for Minenssey products from those regions through our website at Minenssey.com. However, you may have the option to explore purchasing from third-party sellers.

  7. Q: Are there any alternative retailers or distributors in AU/NZ where I can purchase Minenssey products during the suspension period?
    A: Certainly, while we are addressing the current suspension of new orders through the Minenssey website, we are pleased to inform you that you can still purchase a curated selection of Minenssey products through our esteemed partners. These reputable retailers, Activeskin and Adore Beauty, offer a range of Minenssey items for your consideration. Here are the links to their respective Minenssey product offerings:
    We invite you to explore these options as we diligently work towards resolving the situation and reinstating full access to our website. Your convenience and satisfaction remain our top priorities, and we appreciate your understanding during this time. Thank you for your ongoing support of Minenssey products.

  8. Q: Can I still reach out to customer support for assistance during this transition?
    A: Certainly, our dedicated customer support team will be available to assist you until 15 September 2023. However, due to the expected high volume of inquiries during this period, we kindly encourage you to first consult our comprehensive FAQs. If your query is not addressed there, please don't hesitate to get in touch with our customer support team through the usual channels. This approach will help ensure faster responses to urgent matters.

  9. Q: What are the shipping and delivery timelines for orders placed during the closing period in AU/NZ?
    A: During the closing period leading up to 31 August 2023, we anticipate a significant increase in order volume as customers stock up. As a result, there may be potential delays in order deliveries. Our aim is to diligently fulfill and dispatch all orders by 14 September 2023.

  10. Q: How will Minenssey handle refunds or adjustments for orders affected by stock disruption and sales suspension?
    A: Minenssey's return policy applies to all orders in AU/NZ. As stated in the policy, exchanges or refunds are not available for customers who have simply changed their mind or made a wrong selection.
      If there are other issues with the order, such as damaged items or incorrect deliveries, customers can reach out to our dedicated customer service team, which is available on weekdays. We are fully committed to ensuring fairness and providing clear communication regarding any changes. We kindly ask for your understanding and patience as our team works diligently to address all inquiries and requests. Please note that due to the anticipated high volume of emails and orders, our response time might be longer than usual.