Each of our skincare ranges have been formulated with specific skin concerns in mind. As we continue to grow our skincare portfolio and product offering, we aim to create a skincare range for all major concerns and skin types. Our products have been gently formulated to suit most skin types, however if you are concerned about the suitability of our products for your specific concern, please email email@example.com and we will assist you further.
We aim to ensure each of our product pages are up to date with the latest information relating to product suitability, ingredients, and application methods to help our customers make the best decision for their skincare needs. Our customers can also choose to shop via ‘Concern’, ‘Range’ or ‘Product’ in our main top navigation so you can filter Minenssey products according to your specific requirements. If you are still unsure, please email firstname.lastname@example.org and the Minenssey team will be able to assist you further with product recommendations.
We are proud to formulate and manufacture all Minenssey products in Australia.
Minenssey products combine the best of nature and science to deliver highly efficacious, safe, and effective skincare. Our ingredients are sourced locally where possible and selected for their purity, scientific performance, efficacy and above all else, safety. You can learn more about our skincare ingredients here.
To ensure efficacy and optimal product performance, it is recommended you use Minenssey products within 6 months of opening.
We are sorry to hear that you have experienced an irritation. While we undertake thorough testing of all our products, sometimes and very rarely, skin irritations can occur when trialling new products. Please discontinue using the product immediately and send an email to email@example.com with details of your irritation, along with photographs of the front and back of the packaging so we can identify the batch number.
We value the feedback of all customers and invite you to review your recent purchase on our website. You are also welcome to email firstname.lastname@example.org with any other product feedback or suggestions.
Follow us on social media and sign up to our email database to find out the latest information relating to promotions, special offers and new products.
Orders & Shipping
Simply select the products you wish to order, select the quantity then click on “add to cart”. You can add more of the same item by increasing the quantity. When you have finished shipping, please select “checkout”. You will be taken to the payment detail page where you can select a payment method and create an account with us by filling in your details.
Customers can choose to pay for their online orders via credit card, AfterPay or PayPal.
Yes, it is safe to use your credit card to order Minenssey products online. Our website is fully encrypted so your details are always safe and secure.
No. When you provide your personal details, they are not passed on to any third-party providers and kept safe in your online account.
We offer free shipping within Australia for all orders over AUD$79. For orders under this amount, a standard shipping rate of AUD$10.00 or AUD$15.00 express, applies.
Once you have submitted your order online, you will receive an email confirmation to your nominated email address with additional details and next steps regarding shipping.
Australian shipping times vary depending on several factors. For non-tracked standard parcel postage delivery within Australia, the estimated delivery time is 3-7 business days for metropolitan areas and slightly longer for regional centres. For more information, please visit our courier partner, Australia Post.
Yes, you can. Your shipping details will be provided via email to your nominated email address once sent so you can track the progress of your order.
We endeavour to ensure our products are always in stock, however if there is a particular product you are unable to find on our website or it is listed as out of stock, please email email@example.com.
Once orders are placed, it is very difficult to change your order. If you have made an error, such as an incorrect postal address, please email firstname.lastname@example.org immediately and we will endeavour to make these changes manually however this cannot be promised as the order may have already been shipped. We are unable to cancel orders due to change of mind.
Oh no! We’re sorry to hear this has happened. Please email email@example.com within 14 days of receipt of your delivery and provide your invoice number, details of the faulty or damaged product, along with relevant product photographs. A Minenssey team member will be in touch to organise a replacement product or full refund.
Minenssey only accepts product returns for faulty or damaged items, within 14 days of the receipt of the goods. Returns are not accepted for change of mind purchases.
Unfortunately, we are unable to offer refunds or exchanges based on change of mind. We guarantee our product pages are always up to date with the latest product information and skin type suitability to ensure our customers can make an informed purchase. If you are ever unsure about the suitability of a product or have any questions regarding application or ingredients, please email firstname.lastname@example.org and we will assist you with your enquiry.