Hydrating Quenching Aqua Cream

Shipping and Returns

How long will it take to receive my items? 

Standard Post

This is for non-tracked standard parcel postage delivery within Australia. The estimated delivery time is 3-7 business days within Australia, longer for country areas.* for more information visit our courier partner e-go.

* Please note that Minennsey cannot guarantee delivery times for your products as this may change and fluctuate depending upon Australia Post’s availability. 

Can I send my order overseas?

Yes, you can. Price will be provided by the consultant directly from email communication.

I would like to cancel an order that I made in error, what do I need to do? 

Once orders are placed we process and ship them quickly. Therefore it’s highly challenging to cancel an order once it’s in place. If you would like to cancel an order that you have made in error, please email us to info@minenssey.com  and we will do our best to manually stop the order. 

Can I track my order?

Yes you can. Our consultant will send you tracking number to your email as soon as order is dispatched.

How do I return an order?

Postage for returns for faulty or damaged items is at the customer’s cost. Please note that we can only process refunds on products within 14 days of the receipt of the goods. Refunds are processed into your nominated bank account within 7 business days. please email us to info@minenssey.com  for more information on the process. 

I am not happy with my purchase and I’d like to refund or to exchange my purchase for something else. 

If for any reason you are unhappy with our products, we would like to hear from you and will endeavour to resolve the problem. Please contact info@minenssey.com about this.  Please note that we can only process refunds on products within 14 days from the date of purchase. Refunds are processed into your nominated bank account within 7 business days. Postage for returns for faulty or damaged items is at the customer’s cost.

My order is faulty or damaged on delivery. How do I get a refund? 

Please provide Minenssey with product images and details of the faulty or damage product. Please email this through to info@minenssey.com. A consultant will be in touch with you about your refund. Postage for returns for faulty or damaged items is at the customer’s cost. Please note that we can only process refunds on products within 14 days of the receipt of the goods. Refunds are processed into your nominated bank account within 7 business days. please email us to info@minenssey.com  for more information on the process. 

Cheryl Ross
Founder of Minenssey

In 2017, former International model Cheryl Ross launches her premium skincare brand Minenssey. Cheryl Ross is an Australian skincare expert on the subject of medicinal properties found in natural ingredients and consults to celebrities, models, industry professionals and organisations worldwide.

When Cheryl is formulating a product, she always chooses ingredients with a story that mean something to her. Cheryl believes that effective beauty treatments come from the ultimate blend of nature and science. She wants to educate women that treatments may never work to their full potential, if the skin does not have a good foundation.

Sigourney Cantelo
Chief Experience Officer

Luxury Australian natural beauty brand MINENSSEY is delighted to be partnering with Sigourney Cantelo, one of Australia’s leading beauty journalists and influencers, as their Chief Experience Officer.

With 18+ years in the beauty industry, the former beauty and health director of Vogue Australia founded her multimedia platform Beauticate in 2014 to curate the industry from an insider’s perspective, empowering women to make informed choices from the myriad of products and services available to them.

In her new role as Chief Experience Officer for Minenssey, Sigourney brings her trusted eye to oversee the brand’s growing range of natural beauty and skincare essentials. She will consult on new product development from a consumer perspective, ensuring each innovation meets the needs of the discerning global beauty consumer, and apply her expert touch to creating content for Minenssey’s channels. Sigourney will also be an integral part of the journey as Minenssey expands into a full skincare brand in 2019.